Conflict Management at Work
- Posted by admin
- 08 November 2013
There seems to be quite a bit of turmoil for many people at work these days, and business owners who have only recently finished the registration of their companies are usually at the highest risk. There are some tips for managing conflict in the workplace that can benefit new business owners.
After the formation of a business, it is likely that the owner will need to do some hiring. Managerial positions as well as trained employees come into play in all kinds of industries, but it is always best for the owner to manage his or her own business after incorporation – at least until things get off the ground. It is the owner’s job to maintain the moral high ground and set an example for everyone else. By handling conflict calmly and avoiding “blowing one’s top”, it is possible to completely forego any conflict and make sure everyone remains levelheaded.
Document as Necessary
Much of the conflict that arises in a business after its registration has to do with the failure to document transactions, conversations, etc. Maintaining this documentation can help to avoid conflict before it even begins. For instance, if an employee is regularly late for work, it is necessary to make sure that the clock-in system documents this each and every time. This way, in the event that disciplinary action is needed, the business owner has all of the proof that he or she needs. Along the same lines, it is also important to keep documentation whenever an employee is disciplined, suspended or otherwise punished for such misconduct.
Ask for Help
Those who have recently been through the registration of a business often feel as if they have the weight of the world upon their shoulders, and therefore avoid asking other departments or individuals for help. If a significant conflict should occur between anyone in the workplace, it is absolutely imperative to have a friend, confidante and sounding board in place. These individuals can often provide a fresh perspective. One of the best places to look is the HR department, or Human Resources team. Often times, these individuals are trained to handle such conflict tactfully and with an unbiased opinion.
Never try to “win” an Argument
As the manager of a business that has recently been through the registration process, many individuals will try to “win” arguments with employees. While it is always a good idea to hear these employees out – especially those who can be trusted and who are seasoned in the industry – the owner is still the owner. It is important to find a way to constructively resolve any issues between employees, and not attempt to win arguments with them. Everything should be solved fairly, and as quickly and effortlessly as possible.
Sometimes, the decisions that a business owner has to make following the registration of his or her company can be difficult. However, it is always important to remember that the overall success of the workplace and the business as a whole is more important than personal issues that may arise.